Mass Legal Answers Online

Mass Legal Answers Online is a virtual legal advice clinic that is part of the American Bar Association's Free Legal Answers project. It's a secure website where low-income Massachusetts residents post their legal questions and volunteer attorneys answer them, all through the same website. It launched in Massachusetts in November 2016.


Watch a short video about MLAO.

How does it work?

  • Choose the questions you want to answer -- at any time, and from any location, that works for you.
  • This is a limited scope service -- the clients know in advance that your assistance is restricted to answering their civil legal question, and that you will not go to court with them or prepare any paperwork.
  • No required time commitment, although we encourage you to answer at least one question a month.
  • Malpractice coverage provided to volunteer attorneys for legal guidance provided through the website.

Who Can Participate?

All attorneys in good standing who are licensed to practice law in Massachusetts, or registered for pro bono status with the Board of Bar Overseers, including in-house counsel and retired attorneys.

Lawyers, sign up today at

For more information, email or see the video and FAQs at

Please report any corrections to this organization's information.
  • To Volunteer, Contact:
    Brian Reichart
    Download this organization and add it to your address book.
  • Organization Type: Nonprofit Legal Services Provider
  • Malpractice insurance is provided for volunteers
  • Training Provided
  • Training Required
  • CLE credit for trainings
  • CLE credit for pro bono
  • Mentoring or supervision offered
  • Volunteer lawyers need to meet a caseload or hours requirement
  • Volunteers may participate long-distance
  • State(s) of Volunteer Opportunity
  • Area of law
    Civil Rights, Consumer, Debt/Credit/Bankruptcy, Disability, Disaster and Crisis Assistance, Education, Elder Law, Employment, Family & Juvenile, Foreclosure, Health, HIV/AIDS, Homeless, Housing, Immigration & Naturalization, Public Benefits, Taxes, Veterans
  • Populations Served
    General Public
  • Opportunities For
    Law school clinic, Law Students, Lawyers, Mentors, Senior Lawyers, Small and medium law firm attorneys
  • Hours for Pro Bono Opportunities
  • Types of projects in need of Pro Bono help
    Client counseling (e.g., brief advice), Mentor volunteer lawyers or law students
  • Long Distance Opportunities
    Mentor Volunteer Lawyers
  • Other Long Distance Opportunities
    Provide advice to clients through the website