MassProBono

2009 DUA Service Representatives Handbook:

Handbook produced by the Department of Unemployment Assistance to guide DUA employees in making rulings regarding Unemployment Insurance claims, including initial and ongoing eligibility and benefit levels. It contains multiple chapters.

• Cover Page
• 0000 Table of Contents
• 1000 Able and Available
• 1100 Suitable Work
• 1200 Voluntary Leaving
• 1300 Misconduct, Suspension and Conviction
• 1400 Other Pay and Benefits
• 1500  Special Determinations
• 1600  General Determinations
• 1700  Procedural Instructions
• 1800, 1900  Blank
• 2000  Monetary Considerations

This item was originally posted at http://www.masslegalservices.org/content/2009-dua-service-representatives-handbook