Available in-person at MCLE's Conference Center and via live webcast.

This training covers the broad range of topics that arise when low-income households are trying to initiate or protect their utility service, as well as pay their non-utility energy bills (oil, propane). Topics include how to start service and protect service from termination, how to restore terminated service, how to get on the low-income discount rate, payment plans and arrearage management programs, funding sources that help pay utility bills, avoiding overpriced energy supply contracts, helping victims of domestic violence and crimes, and advocating for clients at the Department of Public Utilities.

Training materials include Utilities Advocacy for Low-income Households in Massachusetts. All materials will be available on the National Consumer Law Center website. This training is designed for anyone working in the field and helping low-income clients with their utility problems, including social workers, housing search workers, elder advocates, immigration advocates, domestic violence program staff, community action program staff, and lawyers.